From the moment the order leaves our warehouse, we deliver in 2-5 business days in Denmark and 5-7 days in the rest of EU. All orders are processed Monday through Friday excluding holidays. Ecrow cannot be held responsible for unanticipated delivery delays beyond its control.Shipping for multiple addresses:Ecrow only allow shipment to one address pr. order.Track and trace:You will receive a shipment confirmation e-mail & sms with a tracking link in order to track your shipment.
Ecrow want the packaging to be as eco-friendly as possible, therefore we do not offer gift wrapping of our products. We might add this later, if we find an extremely eco-friendly way to do it.
Return & Exchange
Ecrow have a 14 days right of cancellation on all orders. When you have received your order and want to return it, send an email to firstname.lastname@example.org and mark it with your order ID and request a return-label. Then Ecrow send you an email with instructions on how to return it. Once we receive your returned item, we will process a refund or an exchange as requested. To return a product it needs to be in original wrapping and in the same condition as when it arrived. The order amount will then be transferred back using the same payment method used to purchase the item.
Ecrow accepts the following forms of payment for online purchases: Visa, Visa/Dankort, Visa Electron, Mastercard & Mobilepay. Please note that Ecrow does not accept Dankort without the visa.