Purchasing Online

How do I shop on ecrow?

You can visit the navigation bar found at the top of every page. Simply hover your mouse on the relevant section to open a drop-down menu, in the menu you will find all available content on ecrow. Use the subcategories further navigate and refine your search so that you can find exactly what you are looking for.

If you are looking for a specific item, you may use our search box at the top left of the site. Here you can search for products categories or colors by typing in what you are searching for.

If you want to buy a product, make sure you have filled out all * boxes so you get the right model, color and material. Then click on "add to chat". Once you are ready to complete your purchase, visit your shopping cart at the top right-hand corner of your screen and click on "Proceed to Checkout" to be led through the checkout process. If you have any questions or concerns, please contact us using the contact form.

 

How do i cancel or modify and order?

If you wish to cancel or modify your order, please send an email to kontakt@ecrow.dk as soon as possible. We will make every effort to accommodate your request. However, once an order has been submitted, we cannot guarantee that the purchase can be cancelled or modified.

What are the benefits of creating an ecrow account?

Creating a ecrow account allows you to:
- store your shipping and billing addresses to expedite your checkout
- save the contents of your shopping cart for later
- easily access your current order details and history
- manage your saved items/wishlist

My order is not being accepted. Why?

This can be due to several reasons; you might have added a product to your order that we do not have in stock. You have tried to ship the order outside our current delivery area. Your card has been declined. Or your order might have triggered our security system.

If the system doesn't accept your order, please contact us at sales@ecrow.dk and we will happily assist you.

Product Information

How can I be certain your product is environment friendly?

Environmentally friendly products, materials and research is still developing and is still a relatively new area with lots of room for improvement. We are on a constant quest for more knowledge and try to stay on top of new research, materials and products that can serve as a greener alternative.

We carefully handpick which eco-friendly brands and products we have on our site. We make sure that all our products do not contain non-biodegradable plastics and we try to pick materials that are renewable and has as little impact on the environment as possible.

There is still a long way to go, but we believe, we are offering some of the best alternatives eco-friendly alternatives for products that exist as the moment.

We are always open for feedback and learning something new, so if you have found a great alternative for a product, or a whole new material or even think we have made a mistake with some products we have, don’t hesitate to contact us at kontakt@ecrow.dk to let us know.

What if an item is out of stock?

If an item is out of stock, we will most likely get it back within a few days. You are welcome to contact us if you have any questions regarding unavailable products. Please write to us at sales@ecrow.dk we are happy to help.

What if I want a product, and I can not find my phone model?

Our products are not available to all phones in all colors unfortunately. If you have found a product you just have to own, you are welcome to send us an email at sales@ecrow.dk We will get back to you as soon as possible.

I have a great idea for a design, can you help me customize a cover ?

We are happy to hear your ideas for a cover. You are more than welcome to contact us with the design you want. Please write us at kontakt@ecrow.dk with the design and let us see what we can do for you.

I have found an eco-friendly product, that you might be interested in

That is amazing! We are always looking for new products to add to our product site, so if you produce or have found an environmentally friendly product, that we might be interested in do not hesitate to us at sales@ecrow.dk.

Payment

Which payment methods do you accept?

Ecrow accepts the following forms of payment for online purchases:

  • Visa
  • Visa Electron
  • Mastercard
  • Dankort
  • Mobilepay
  • Paypal

We are using the biggest Danish card-company NETS to handle the entire payment process through an encrypted service, which means that no credit card information will be saved on our site.

When will my credit card be charged?

The transaction will be charged to your credit card after we have received credit authorization, confirmed availability and prepared your order for shipping.

Is VAT included in the final price and how do I claim vat back?

All prices include Danish VAT. We are currently unable to provide a tax-back service for any of our online customers.

Shipping & Delivery

Which shipping options are available ?

From the moment the order leaves our warehouse, we deliver in 2-5 business days. All orders are processed Monday through Friday excluding holidays. Ecrow cannot be held responsible for unanticipated delivery delays beyond its control. For more information about liability click here.

Can i send my order to a package box?

No, at this time we don’t offer our products to be shipped to a package box.

This feature will might be a part of our site later.

Can I ship to multiple addresses?

At this time we can only ship to one address per order. To ship to multiple addresses, please place a separate order for each location

How can I track my order?

You will receive a shipment confirmation e-mail with a tracking link in order to track your shipment.
Ecrow will send you several e-mails during the order process to keep you informed on the status of your purchase.
Please note that we do not provide tracking numbers for security reasons, but only tracking links found in the shipment confirmation e-mail.

Delivery

The delivery time for each product is stated on Ecrow. In case the item is no longer in stock or delivery is delayed, the customer is contacted by Ecrow regarding the further process. The package is delivered by the following supplier: PostNord. Current shipping costs are always stated on Ecrow, before purchase approval.

Returns

Returns

When you have received your order and need to return it, send an email to sales@ecrow.dk and mark it with your order ID, and request a return label. Once we receive your returned item, we will process a refund or an exchange as requested. To return a product it needs to be in original wrapping and in the same condition as when it arrived. The order amount will then be transferred back using the same payment method used to purchase the item.

How do I return an item?

You send a return request to sales@ecrow.dk we will then send a return label that you need to print out and attach to the package. Thereafter you can go and drop it off at the post office of your choosing.

Are delivery charges and return costs refundable?

If you want to return a product we will send you a return label. Once we have received the product back you will be given full compensation for both the product and delivery cost.

If you have any question or suggestions please reach out to us via our contact form below. We try our best to answer everyone within 24 hours Monday to Friday, Holidays not included.

Write Us
Jot us a note and we’ll get back to you as quickly as possible.

Ecrow is a Danish company that was founded on the idea of providing alternative and greener solutions to everyday accessories. We started around one of the gadgets a lot of people use the most, the smartphone and we try to offer more eco friendly alternatives to your new best friend.

We are on a constant quest to offer even more eco friendly products. In recent years materials have been developed to replace various plastics that a lot of everyday accessories was made off. We keep ourselves updated and try to have the best and most eco-friendly products available at all times. You can read more about our mission here.

Terms & Conditions

General information about the company

All information on ecrow.eu is stated in English, and all agreements are also signed in English. It is recommended that all conditions are read before shopping on the site.

Prices and payment

The prices on Ecrow are stated in Euro and are always inclusive VAT and any other taxes. All prices are daily prices and thus only apply on the order day. Payment for orders is only deducted when the item is shipped to the customer. The amount is thus only deducted in the customer's account when the order has been shipped.

At ecrow.eu you can pay with the following: Visa, Visa/dankort, Visa Elektron, Mastercard & Mobilepay - Payment information entered is processed by Bambora via an encrypted (SSL) connection that only you and Bambora can read. Thus, no one else saves or stores the customers payment information.

Company information

Ecrow.eu is part of:
Thomsonsapps ApS
CVR - 39204525
Jernbane allé 55, 3-17, 2720 Vanløse Denmark

Right of withdrawal

As a customer of Ecrow, you always get 14 days right of withdrawal according to Danish law

Ordering of Goods.

Ordering products must be done through our website Ecrow.eu. Ordering an item is done by placing it in the shopping cart, after which, it can be added to the "checkout". Here you can select the payment method and enter the billing and delivery address before the final confirmation is made.

Upon final confirmation of the order, it is the customer's responsibility to check that all information is correct before the order is finally placed. After the order has been processed, the customer will receive an order confirmation email. After receiving the email, it is important that the customer reviews the information and inform Ecrow if there are any discrepancies in the order confirmation. The customer is responsible for that the information entered by the customer in connection with the purchase is correct, as Ecrow neither validates nor verifies this information.

Delivery information

You can expect the order to be delivered with 2-4 days mon-friday in Danmark, and 5-7 in the rest of EU. If the product is out of stock, you will receive an email from ecrow.eu, where you will be asked how you want to proceed from here. Ecrow uses PostNord through Shipmondo to make the delivery. The cost of the delivery will always be part on the checkout page, where the customer can choose how they want the package delivered. During particularly busy periods, longer delivery times may occur than described in the purchase process, Ecrow will do its best to inform customers.

Complaints and Claims

The customer has 2-year product guarantee from when the product was received, according to the Danish Purchasing Act. The customer must notify Ecrow as soon as possible after finding errors, defects or damage in a product at kontakt@ecrow.dk The complaint must be made within a reasonable time and no later than one month after the customer has discovered the error. Errors arising from improper use of the product, wear and tear or other injurious behavior are not covered by the right of complaint. When returning defective or damaged goods, the following must be enclosed: Copy of invoice or reference to order number, a written description of damage/ defect. If the customer's complaint is justified, the product will be repaired or replaced. If a complaint is unjustified or a damage / defect cannot be found on the product, Ecrow reserves the right to charge the customer a fee of DKK 49.00 for the return of the product.

Colors on the website

Minor color deviations are to be expected as screen resolutions on different computers may vary. Minor color deviations are therefore not regarded as deficiencies under the Purchasing Act. Here, however, the customer can use his right of withdrawal if the product does not meet the customer's expectations.

Security and privacy policy

It is safe to shop at Ecrow. The customer information is not disclosed to any third parties. Entered information in connection with the purchase of goods (name, address etc.) is used exclusively for the processing of the order. All payments made through Ecrow are through a secured, approved connection that is controlled by Bambora. Bank information entered is encrypted and can only be read by Bambora. Ecrow does not encrypt ordinary customer information and personal data is not transmitted when ordering. Some personal information registered by Ecrow is kept for a minimum of 5 years according to the Danish Bookkeeping Act. Customers can always object to a registration as well as seek insight into any registered information, according to the Personal Data Act. This is done by sending an email to kontakt@ecrow.dk with the request. The customer must clearly state if they want personal information about the customer deleted by Ecrow. In such cases, Ecrow deletes all data that can be deleted. However, some information must be retained for up to 5 years due to the Danish Accounting Act.

Cookies, logging and statistics

Ecrow uses cookies in its e-commerce system. Products placed in the shopping cart are stored as information in the form of cookies on the customer's own computer. Ecrow uses a statistics program on the website that collects information that provides an overview of how many visitors were on the site, what part of the website they use, where they come from, etc. Ecrow uses these statistics to optimize the site in order to create a better customer experience. Improved functionality and ease of use. Data controller at ecrow.dk is Mikkel Fenstrup who can be contacted at kontakt@ecrow.dk

Limited liability

Ecrow is not responsible for defective delivery or delay following force majeure events. Ecrow makes reservations for sold out products, printing and picture errors, sold out goods , VAT and tax changes as well as defective / delayed delivery due to force majeure events, including delivery failure from Ecrow’s suppliers. Ecrow is not responsible for any errors that may occur during installation or using products purchased through Ecrow. Ecrow cannot be held liable for the customer's indirect loss, including loss of sales, time, goodwill, loss of production, or profit, unless caused intentionally or grossly negligent by Ecrow. Ecrow reserves the right to change and update the rules and conditions applicable to this Webshop. The customer must therefore keep themselves updated of changes on an ongoing basis.

Materials

About this list:
This list contains the ingredients we use in our production. This includes a short description, information about the degradable rate and links to Wikipedia.

How to use the list:
On our product page under more information you will find a list of materials and miscellaneous used in the creation of each product, the names there are technical, so we created this list to help the user navigate through them

 

Biodegradable plastics

We have a whole collection using this material, the word biodegradable plastic is used for a lot of different sub materials. Here at Ecrow we use the plant-based one, making the blend around X % plants. Biodegradable in 3-5 years, but it needs some specific microbes to degrate

Wiki - https://en.wikipedia.org/wiki/Biodegradable_plastic

Wood

Bamboo

Bamboo is a fast-growing tree, and is often used as fibers and as wood, and we have both here on Ecrow.

Biodegradable - 4 months to a couple of years

Wikipedia - https://en.wikipedia.org/wiki/Bamboo

Rose

This beautiful wood is strong and heavy, taking an excellent polish, and is often known for it heavy use when creating a guitar.

Biodegradable - in the clean form a couple of years

Wikipedia -https://en.wikipedia.org/wiki/Rosewood

Cherry

Biodegradable -

Wikipedia -

Maple

Biodegradable -

Wiki -

Walnut

Biodegradable -

Wiki -

Zebra

Biodegradable -

Wiki -

Padouk

Biodegradable -

Wiki -

Oak

Biodegradable -

Wiki -

Cork

Biodegradable -

Wiki -

Fibers

Bamboo fiber

Biodegradable -

Wiki

Wheat straw

Biodegradable -

Wiki

Plant

Biodegradable -

Wiki

Miscellaneous

TPU - Thermoplastic polyurethane

TPU is any of a class of polyurethane plastics with many properties, including elasticity, transparency, and resistance to oil, grease, and abrasion. Technically, they are thermoplastic elastomers consisting of linear segmented block copolymers composed of hard and soft segments.

Biodegradable – Somewhat 3-5 Years - TPU (Thermoplastic Polyurethane) is a GREEN product. No air pollution even burned. TPU is Biodegradable after 3-5 years in soil. It is best used to replace PVC (Vinyl) for environmental protection. TPU is certified with FDA & NSF standards.

Wiki link:

Aramid fibers

Aramid fibers are a class of heat-resistant and strong synthetic fibers. They are used in aerospace and military applications, for ballistic-rated body armor fabric and ballistic composites, in bicycle tires, marine cordage, marine hull reinforcement, and as an asbestos substitute.[1] The name is a portmanteau of "aromatic polyamide". The chain molecules in the fibers are highly oriented along the fiber axis. As a result, a higher proportion of the chemical bond contributes more to fiber strength than in many other synthetic fibers.

Eco-Friendly - Yes. Aramid fiber is eco-friendly. It is a synthetic fiber class which is mainly used for making bulletproof vests and other kinds of military installations. It has great resistance to abrasion, high temperature and much more.

FAQs

You can use this list, to find answers to the most common questions

How do I find general information such as delivery, terms of use and returns on your site?

Next to the FAQ you can find tabs such as Delivery, Terms of use and Returns. Should your question not be answered in these tabs or by our FAQ feel free to send us your question on kontakt@ecrow.dk and we will get back to you as soon as possible.

Icons

Ecrow uses icons on their product pages, so the user have a way to check specifications on the product

100 % organic

This icon means that only organic materials where used in the manufacturing of this product.

 

100 % plastic free 

This icon means that the product does not contain any plastic.

 

Environmentally friendly product

 

This icon means that the product is environmentally friendly, and is created in an only using the most sustainable materials possible.

 

Biodegradable product

This icon means that the product is biodegradable, and can be degraded in nature.

 

Recycled

This icon means that some or the whole product are recycled.

 

Ecrow exclusive

This icon means that the product is Ecrow exclusive.